Important Travel Information
Last updated: 20 December 2025
Booking Policy
- All bookings are subject to availability at the time of confirmation.
- A minimum advance payment is required to confirm any booking.
- Full payment must be completed before check-in or trip commencement.
- Booking confirmation will be shared only after payment is received.
Cancellation Policy
- Cancellation charges depend on hotel, airline, and service provider policies.
- All cancellation requests must be informed in writing via email or WhatsApp.
- No refunds for no-shows, unused services, or early check-outs.
- Partial cancellations may attract charges as per supplier terms.
Refund Policy
- Eligible refunds will be processed within 7–10 working days.
- Payment gateway fees, bank charges, or convenience fees are non-refundable.
- Refunds will be credited to the original mode of payment wherever possible.
Privacy Policy
- We respect your privacy and protect your personal information.
- Customer data is used only for booking and communication purposes.
- We do not share personal information with third parties without consent, unless required to fulfill travel services or by law.
Disclaimer
- GoPayana acts as a travel facilitator and is not responsible for weather conditions, delays, or unforeseen events.
- Any additional expenses arising from such situations must be borne by the traveler.
- Images on the website are for representation purposes only.
